Q&A

Q1: When will you ship the goods, and how long will it take to ship if I buy a lot of them at once?
A1: We will prepare all product inventory in advance and store it in the warehouse. Even very large quantities of goods will be processed for you within 48 to 72 hours.

Q2: What should I do if the product I received is damaged? What should I do if my product is lost?
A2: First of all, if you really have this kind of problem, I apologize to you, and I will explain the situation according to the situation below.

If your package is damaged: Our warehouse has complete packaging. During transportation, we will try our best to avoid damage and loss caused by transportation. Of course, if you provide photos of damaged goods, you can contact us and we will provide compensation based on the actual situation.

If your package is lost: When you observe that your package logistics information has not been updated for a long time, please inform us in time. We will also monitor the logistics of your package in real time. After confirming that the package is lost, please contact us within 24 hours. Of course, You can initiate a logistics dispute, file a complaint about the logistics, and the platform will provide compensation.